I was surfing the web on the weekend and started to look into the whole solar power thing. I like the idea of harnessing the power of the sun, generating power for my own needs, feeding any excess power back to the grid and getting paid to do so. What a concept!!
I got onto a few web sites and thought I would test out their response times and sales processes. It is always interesting to see what processes people have to follow-up on-line leads. The company I emailed promptly called me back on Monday, announced who they were and the fact that they were responding to me enquiry on the weekend. She then went into a series of questions and lead me down the path to setting an appointment for a “solar technician” to visit my home for a free assessment.
Right the way through the conversation she continued to outline both features and benefits, she asked all my questions and gave me a lot of valuable information about why they use certain materials, what to look out for when talking to other suppliers, things that really set them apart and then summarised what had been discussed.
Once that had been done she than went into the government rebates, discussed that installation process, what they covered, the incentives, where the government was in relation to subsidies and getting in early to take advantage of phase 1 of the rebates etc….I was left in no doubt that this was the company I needed to have, there was no reason for me to call anyone else. We booked an appointment, in a time frame that suited me perfectly and now I get to see the rest of the process…..
The Green Solar Group did an amazing job on the phone. Now, this is by no means a referral as I have not yet accepted a quote or seen the technician, this is just a great example of how to sell effectively over the phone.